Data recovery process

Consultation

• Call 0800 243 996 or 44 (0)1372 741999 for a FREE consultation. Or request a quote online.
• A data recovery specialist will talk you through the data loss and recommend the method and service level that best suits your needs.
• You will then receive a quotation detailing the fixed evaluation fee and a price range for your recovery, together with a service contract for you to sign.
• For the in-lab service, you will need to dismantle the drive and ship this to your local Ontrack® Data Recovery lab. Shipping guidelines can be found here.

Evaluation of the media

• Once we've receives a signed copy of the contract, a full evaluation will occur, providing further analysis of the data and the condition of the data being recovered.
• A key feature of the evaluation service is Ontrack Verifile™ online data reports, which allow you to determine what files can be recovered before committing to full recovery fees.
• These reports are typically delivered within 24-48 hours and provide a complete listing of recoverable and non-recoverable files in an easy-to-search format.
• A fixed price quote for recovery is also provided, together with a second contract to sign.

Data recovery

• Once the recovery fee is approved and the second contract signed, the recovery process begins.
• World-class customer service and technical support is available at every stage of the recovery process.
• Ontrack Data Recovery expert engineers will work to complete the recovery within the specific time frame as indicated by the service level requested.

Return of the data

• On completion, Kroll Ontrack returns the data on the media of your choice (CD/DVD/external hard drive, tape etc.) with instructions on how to access or reinstall the data. All recovered data is encrypted (except Home User Service).
• The total recovery time varies according to the type of service and service level that you requested: - Within 24 hours for most Remote or Emergency level recoveries - Two to four days for most in-lab recoveries